The general workflow for almost all Rapid Re-Housing programs falls into the following:

• Entering your client - Two assessments and One Service Transaction needed
• Document client consent for data sharing and lock the client's record if necessary
• Rapid Re-housing (RRH) Program Service Assessment
• HUD CoC & ESG Entry All Other Projects (2022 Chicago)
• Documenting your first Service Transaction
• Updating need status as "CES: Enrolled"
• Documenting the Housing Move-in Date - One assessment needed
  • Completed through an Interim Review
    • Find our extensive article on how to document housing move-in date here
• Tracking Rental Assistance - One Service Transaction per check needed
• Recertification - One assessment needed
• Exiting your client - Two assessments needed
• HUD CoC & ESG Exit (2022 Chicago)
• RRH Exit Summary Sheet
• Follow-Ups
  • 30 Day - 60 Day - 1 Year Follow Ups

Entering the client into your Rapid Re-Housing Project

There are three steps required to entering a client into your Rapid Re-Housing Project.

Entry Assessments

Two kinds of assessments will be required at Entry:

1. Rapid Re-housing (RRH) Program Service Assessment
   • The two questions at the top of this assessment should be “No”, otherwise the client is ineligible
2. HUD CoC & ESG Entry All Other Projects (2017 Chicago)
   • Given there are two, we need to switch assessments as we enter the clien

Initial Service Transaction

Upon a client entering your agency, you must also make sure to create an initial service transaction. 

This Service Transaction can be anything from Case Management to Credit Assistance - it just has to be something. 

Documenting the Housing Move-In Date

When you enter the client into your programs differs from when the client first moves into your project.

You can find extensive documentation on how to input the Housing Move-In Date here.

Tracking Rental Assistance

Any time funds are dispersed to a client for rental assistance, they must be tracked through a Service Transaction. 

After starting a Service Transaction, you will be taken to a screen to designate what your Service Type is.

• You can designate the month you paid for with the assistance through the Start Date and End Date
• The Service Type might depend, but if you are helping provide rent payment assistance, you would indicate that in the Service Type
• Provider Specific Service allows you to further define the service type provided

Below is an example of what it may look like:

Click Save & Continue at this point.

From there, you will be taken to a screen, where a section is listed called "Service Costs". 

Under Service Costs, you will indicate the following:

• Number of Units will be only 1
• Unit Type allows you to list what kind of financial assistance it was
• Cost per Unit is the cost of the rental/utility assistance paid out for the client

Recertification

Recertifications are done through an Interim Review.

• The Interim Review Type will be “Rapid Re-housing Recertification Assessment”
• It will be the first assessment to show, so no switching is necessary

Exiting Your Clients

Just as with entering clients into your program, when you exit them, you must complete 2 different assessments at Exit.

• HUD CoC & ESG Exit (2017 Chicago)
• RRH Exit Summary Sheet