• AIRS – Alliance of Information and Referral Systems
  • AHAR – Annual Homeless Assessment Report
  • APR – Annual Performance Report
  • ATA – Agency Technical Administrator
  • CAPER – Consolidated Annual Performance and Evaluation Report
  • CES – Coordinated Entry System
  • CDBG – Community Development Block Grant CoC - Continuum of Care
  • CH – Chronically Homeless
  • CoC – Continuum of Care
  • DOB – Date of Birth
  • DQSC – Data Quality Sub-Committee
  • DV – Domestic Violence
  • ES – Emergency Shelter
  • ESG – Emergency Solutions Grant
  • EVHI – Ending Veteran Homelessness Initiative
  • Homeless Emergency Assistance and Rapid Transition to Housing HIPAA - Health Insurance Portability and Accountability Act of 1996
  • HMIS – Homeless Management Information System
  • HoH – Head of Household
  • HOPWA – Housing Opportunities for Persons with AIDS
  • HPCC – Homeless Prevention Call Center
  • HUD – Housing and Urban Development
  • NOFA – Notice of Funding Availability PIT - Point in Time
  • NP - Non-Participating (Agency is listed as not using ServicePoint or no longer in operation)
  • PATH - Projects for Assistance in Transition from Homelessness
  • PPI – Personal Protected Information
  • PSH – Permanent Supportive Housing
  • RHY – Runaway and Homeless Youth
  • ROI – Release of Information
  • RRH – Rapid Re-Housing
  • SH – Safe Haven
  • SHP – Supportive Housing Program
  • SRO – Single Room Occupancy
  • SSI – Supplemental Security Income
  • SSN – Social Security Numbe
  • SSO – Supportive Services Only
  • SSVF – Supportive Services for Veteran Families
  • UDE – Universal Data Element
  • TANF – Temporary Assistance for Needy Families
  • TFA – Temporary Financial Assistance
  • VASH – Veteran Affairs Supportive Housing

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    Housing System Navigation - Timeliness Standards

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    Rischelle Fajardo
    • Updated
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    All Chicago will monitor the timeliness of Referral Need Status updates, per the following Contact Protocols.

    If updates are made outside of the required timelines, All Chicago will update the Referral Need Status to CES: Rematch Needed: CES Team Only: Housing Provider Did Not Respond.

     

    Event Description
    Timeliness Standard: How many days are projects expected to make the update from the original referral date?
    Referral Need Status
    The participant is initially referred to the Housing System Navigation project
    N/A
    CES: CES Team Only: System Navigation Matched/Assigned.
    Housing System Navigation project receives referral and have begun attempting to contact the participant
    2 Business Days
    CES: Attempted/Attempting Contact.
    Participant has been contacted and in progress to be fully enrolled.
    15 days
    CES: Client Engaged, In Progress to Enrollment
    Rematch Needed
    15 days
    • CES: Rematch Needed: Client Declined to participate (specify in notes)
    • CES: Rematch Needed: Client located but not engaged in housing process - CES: Rematch Needed: Ineligible: Household Composition
    • CES: Rematch Needed: Ineligible: Age
    • CES: Rematch Needed: Ineligible: Not experiencing Chronic Homelessness
    • CES: Rematch Needed: Ineligible: Not Experiencing Homelessness
    • CES: Rematch Needed: Not able to contact client
    • CES: Rematch Needed: Not living in Chicago
    • CES: Rematch Needed: Other (specify in notes)
    Participant has been engaged and enrolled in the HSN project. If the participant is ineligible or declines the housing project match, they may elect to remain enrolled in the Housing System Navigation project until they can be rematched and housed with a new housing project. The Referral Need Status should remain as CES: Enrolled, as this is the terminal Referral Need Status for Housing System Navigation referrals.
    15 days
    CES: Enrolled
    The participant is housed with their referred housing project.
    Navigators should keep RNS set to CES: Enrolled and should exit the participant's HSN project enrollment within 30 days of housing move-in
    CES: Enrolled
    If the participant has been enrolled in the project and either goes out of contact with the Navigator or needs to be exited from the navigation project. 
    Navigators should keep RNS set to CES: Enrolled and exit thr participant's HSN project enrollment within 2 weeks of non communication or any other reason.
     CES: Enrolled
    Updates made outside of the required timelines.
     
    CES: Rematch Needed: CES Team Only: Housing Provider Did Not Respond.
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