• AIRS – Alliance of Information and Referral Systems
  • AHAR – Annual Homeless Assessment Report
  • APR – Annual Performance Report
  • ATA – Agency Technical Administrator
  • CAPER – Consolidated Annual Performance and Evaluation Report
  • CES – Coordinated Entry System
  • CDBG – Community Development Block Grant CoC - Continuum of Care
  • CH – Chronically Homeless
  • CoC – Continuum of Care
  • DOB – Date of Birth
  • DQSC – Data Quality Sub-Committee
  • DV – Domestic Violence
  • ES – Emergency Shelter
  • ESG – Emergency Solutions Grant
  • EVHI – Ending Veteran Homelessness Initiative
  • Homeless Emergency Assistance and Rapid Transition to Housing HIPAA - Health Insurance Portability and Accountability Act of 1996
  • HMIS – Homeless Management Information System
  • HoH – Head of Household
  • HOPWA – Housing Opportunities for Persons with AIDS
  • HPCC – Homeless Prevention Call Center
  • HUD – Housing and Urban Development
  • NOFA – Notice of Funding Availability PIT - Point in Time
  • NP - Non-Participating (Agency is listed as not using ServicePoint or no longer in operation)
  • PATH - Projects for Assistance in Transition from Homelessness
  • PPI – Personal Protected Information
  • PSH – Permanent Supportive Housing
  • RHY – Runaway and Homeless Youth
  • ROI – Release of Information
  • RRH – Rapid Re-Housing
  • SH – Safe Haven
  • SHP – Supportive Housing Program
  • SRO – Single Room Occupancy
  • SSI – Supplemental Security Income
  • SSN – Social Security Numbe
  • SSO – Supportive Services Only
  • SSVF – Supportive Services for Veteran Families
  • UDE – Universal Data Element
  • TANF – Temporary Assistance for Needy Families
  • TFA – Temporary Financial Assistance
  • VASH – Veteran Affairs Supportive Housing

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    Flexible Housing Pool Workflow

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    Salvador Munoz
    • Updated
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    The FHP’s goals are threefold: First, the FHP aims to create more effective ways to connect individuals who have been homeless with high behavioral health and physical health needs who are frequently using crisis systems (e.g. emergency rooms, shelters or jail) to supportive housing and the services necessary to stabilize them. Second, the FHP aims to create new supportive housing. The third goal is centered around implementing these resources in a new way that increases efficiency in housing identification and placement, centralizes the housing coordination function, provides funding flexibility to overcome barriers to housing for this population and ultimately reduces the length of time to housing for FHP participants.

    A PDF of this workflow is also available.

    The Flexible Housing Pool (FHP) Workflow is driven primarily by referrals. These referrals help to track the progress between three distinct levels of outreach and engagement.

    This project involves multiple projects, which are: 

    • Cook County Healthcare (CCH)
    • Center for Housing and Health (CHH) (Lead)
    • Renaissance Social Service, Inc. (RSSI)
    • Thresholds
    • Deborah's Place
    • Housing Forward

     

    Levels of Outreach and Engagement

    Outreach

    CC conducts the first level of outreach to clients selected from their high utilizers pool. They send over their outreach results and clientele list to CHH. 

    Engagement and Screening

    CHH assigns outreach teams to locate clients to complete screeners for eligibility and to begin the engagement process.

    Enrollment and Housing

    Once clients have been engaged, been found eligible, and are willing to participate, CHH enrolls the client into their project.

     

    Projects in HMIS

    The below projects are all involved with the FHP process. They are ordered by which projects interact with the client first.

    • Cook County Health - Flexible Housing Pool (FHP) Outreach Project (HMIS ID: 1616)
    • Renaissance Social Services, Inc. - Flexible Housing Pool (FHP) Outreach Project (HMIS ID: 1617)
    • Center for Housing and Health Flexible Housing Pool - Bridge Project (HMIS ID: 1611)
    • Center for Housing and Health - Flexible Housing Pool (FHP) PSH Project (HMIS ID: 1610)
      • This is the only project in which an assessment will need to be completed

    Youth FHP Projects

    •  Center for Housing and Health - Flexible Housing Pool (FHP) - Youth TH Project (HMIS ID: 1720)
    •  The Night Ministry - Youth Flexible Housing Pool (FHP) Outreach Project (HMIS ID: 1722)
    • Renaissance Social Services - Youth Flexible Housing Pool (FHP) Outreach Project (HMIS ID: 1723)

    Referral Statuses 

    • FHP: Client accepts FHP participation
      • The client agrees to move forward with FHP after being found eligible for project.
        • This status is critical for reporting purposes
    • FHP: Client accepts FHP referral
      • The client agrees to speak to the outreach team for a screener.
    • FHP: Client declines FHP participation
      • The client has expressed that they do not wish to engage in the FHP project.
    • FHP: Client located
      • Contact has been made with the client.
    • FHP: Client not able to be located
      • Contact has not been established with the client. When CC indicates a client is not able to be located, a new referral will be made to RSSI to follow up on the client's case.
    • FHP: Client not eligible for FHP participation
      • The client is not eligible for the FHP project. This status will likely come into play after a client has been screened by the outreach team.
    • FHP: Enrolled
      • The client is eligible, willing to participate, and has agreed to move-in. This status should also be accompanied with a project entry into the CHH FHP project (HMIS ID 1610).
    • FHP: Housed
      • The client has physically spent the night in their unit. This status should also be accompanied by creating a Housing Move-in date on the client's record through an interim assessment.
    • FHP: Outreach Referral awaiting response
      • When creating a referral to the RSSI Outreach project (HMIS ID: 1617), this status is selected as the RSSI Outreach team attempts to engage the client.
    • FHP: Outreach Referral awaiting screening
      • The client has been engaged and has scheduled a screening with the outreach team.

     

     

    Outreach

     

    Engagement and Screening

     

    Video Tutorial: Sending an Outreach Referral

     

    Video Tutorial: Receiving Referrals (from the perspective of the RSSI Outreach Team)

     

     

     

    Enrollment and Housing 

     

    Video Tutorial: Sending a PSH Referral

     

    Updates to workflow: 

    1. Alerts: When a client pops up on the Cook County Health (CCH) alert system, the Center (CHH) will make another referral to both RSSI and CCH to reflect that re-referral. This new referral will also reflect the “Referral Ranking” to indicate where the alert came from.
    2. Referral from different hospitals: UI Health and Advocate have started to provide referrals. These are indicated in the “Referral Ranking” drop down when CHH makes a referral to RSSI.
    3. The move-in date reflects the PSH lease date, not the first night the client physically stays in the unit as is the case with HUD-funded projects. 

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