Previously, coupon codes were assigned and given to various users at Agencies to enter for access to a course. This led to confusion over payments and other issues that proved challenging to overcome. Often, the user would purchase training without knowing there were credits available.
As a result, we have decided to track all training credits through the Help Desk. Users who believe they have credits available can create a ticket to verify remaining credits or request to purchase in bulk if the current PayPal system doesn’t accommodate. Users can then request to use one of these credits for access to a course.
You may still purchase courses through PayPal with a credit/debit card. This has not changed.
Verifying Your Credit Balance
If you are curious to know how many credits you may have available (any Agency that has paid dues and are a CoC Member receives 4 credits) follow the steps below.
2. All Chicago will reply with the number of credits remaining on your balance
Redeeming Credits for Training
2. Provide the name and email address of the user(s) that will require access and which HMIS course required.
3. All Chicago will verify remaining credits and add the course to each user's profile in TalentLMS.
4. All Chicago will reply to the original ticket (copying the ATA) confirming access to the course along with the number of remaining credits.
The trainee will no longer have to find the course and enter a coupon code for access. Upon logging in, the trainee will now see the course on their Home page.
They can now click the course and select "Start Course."