Service Transactions are a critical part of HMIS. They help paint the picture of what kinds of services an agency is providing clients with. Below is a recorded webinar covering how to documenting services using the Service Transactions system in HMIS, as well as covering how bulk services can be documented in through SkanPoint.
Not every agency is mandated to use Service Transactions, but some project types are.
If a project falls in the diversion/state homeless prevention project type, we recommend you also view these other articles:
Timestamps for each section can be found below under the video.
1:55 - Agenda overview
3:25 - Clarification that webinar is not related to Coordinated Entry
4:25 - What are Service Transactions?
6:00 - Who uses Service Transactions?
6:45 - AIRS Taxonomy
8:52 - Service Transaction overview in HMIS
9:35 - Service Transaction tab in HMIS
11:10 - Service Transaction prompt
12:50 - Service look-up and the Taxonomy on HMIS
15:50 - What is required to answer for Service Transactions
19:50 - Services assigned to your projects
22:10 - Hopping into the HMIS training site
23:30 - Creating a Service Transaction in HMIS
26:40 - Provider specific services
28:00 - Exploring the service transaction fields
29:50 - Need status
31:00 - Needs versus services
33:25 - Changing project services
34:25 - SkanPoint
36:00 - SkanPoint Tabs
38:05 - HMIS training site demonstration of SkanPoint
39:10 - Multiple Services in SkanPoint
41:00 - Manage client list
42:40 - Generate ID cards
43:25 - Provide Service
49:25 - Canned Report