Announcement Regarding Open Skilled Assessor Training
In March, 2018, CSH consultants held a Coordinated Entry Refinement Lab with 90 key stakeholders to take a step back and critically examine the entire system and its performance. Since then, many updates to improve the system have taken place based on community feedback, including significantly reducing the number of staff playing the role of Skilled Assessor to improve the consistency of the assessment process and quality of assessments.
Hundreds of people who have been matched to housing could not be housed due to inaccurate assessments or missing contact information and households have been assessed without the VI over 700 times causing the household to not be eligible for a match without CE staff following up with Skilled Assessors to correct this mistake. The toll that inaccurate and incomplete assessments has taken on the system at large caused the community to develop a strategy that involves narrowing the Skilled Assessor cohort down to a more manageable size of 40-60 staff members who can be regularly consulted, trained as changes take place, and can use consistent language to standardize the assessment process.
Part of this goal includes retiring people from this project who stepped up to play this role who have either not assessed a high volume of people or who have consistent inaccuracies.
As part of the solution, CSH applied for funding through the Continuum of Care NOFA process and will be receiving a new HUD grant in 2019 to subcontract with agencies to hire full time Skilled Assessors. In the meantime, Access Points and strategically located Skilled Assessors within shelters, drop-in centers, and outreach teams are able to assess households with additional support from student interns directed to locations that require more support.